Once you have input your details, submitted payment and your order is successfully placed, you should receive an email confirmation of the order. This email includes your invoice number and order number that you will be able to use to track your order status and quote when contacting us. If you cannot see this email in your inbox after an hour and it is not in your Junk folder, please use our Contact Us form for help.
We aim to deliver within 7 working days after your order has been placed. Our warehouse is open Monday to Friday so if you order on a Friday evening, this estimated time will begin from Monday. This timescale does not include UK bank holidays or exceptional circumstances out of our control.
Orders will be sent via Parcelforce standard signed for service and we will be able to provide tracking details if requested. If you have not received your parcel 30 days after your parcel was shipped, you can Contact Us via our page and we will endeavour to support you. If delivery has been attempted but you were not in, you may receive an email from Parcelforce with further information on your parcel.
